Terms of Service

Last updated: 27 June 2026

Audience: pharmacy professionals (and LPC administrators) using Community Pharmacy Connect ("CPC", "the Service").

1. Who we are and what these terms cover

These Terms of Service ("Terms") are a legal agreement between you and Neuronet Dev Ltd ("we", "us", "our"), the provider of CPC.

By creating an account or using CPC, you agree to these Terms. If you do not agree, do not use the Service.

CPC is provided free of charge during the current pilot.

2. What the Service is — and what it is not

What CPC does:

• Delivers drug-safety alerts (for example, MHRA / National Patient Safety Alerts) to verified pharmacy professionals.
• Lets you acknowledge an alert — recording that you have read and acted on it — producing a tamper-evident attestation record ("acknowledgement").
• Lets you export a signed Inspection Pack of your acknowledgement history, and record CPD reflections and operational shift pulses.

3. Eligibility

CPC is intended only for pharmacy professionals registered with the General Pharmaceutical Council (GPhC) to practise in Great Britain, and authorised LPC administrators. By using CPC you confirm that:

• you are a GB-registered pharmacy professional (or an authorised LPC administrator), and
• the GPhC registration number and professional information you provide are accurate and current, and
• you are authorised to act for the pharmacy site(s) (ODS code) you associate with your account.

We verify your registration status and may suspend or remove access if you are not, or cease to be, eligible.

4. Your account and security

• Keep your sign-in credentials confidential; you are responsible for activity under your account.
• Provide accurate registration and site information and keep it up to date.
• Authentication is provided via our identity provider, Clerk. When you sign an acknowledgement, you may be asked to re-authenticate (step-up) so that the record reflects a fresh, deliberate action.
• Tell us promptly of any unauthorised use of your account: security@neuronet.dev.

5. Acceptable use

You agree not to:

• enter patient-identifiable or health data into free-text fields (e.g. CPD reflections or shift-pulse blockers) — these fields are not designed for special-category data;
• submit false, misleading, or another person's professional details, or sign an acknowledgement you are not entitled to make;
• attempt to alter, delete, forge, or tamper with acknowledgement evidence, hashes, or Inspection Packs;
• attempt to access data, exports, or administrative functions you are not authorised to use, or circumvent access controls or aggregation thresholds;
• probe, scan, overload, or disrupt the Service, or use it unlawfully or to infringe others' rights;
• use the Service to provide a competing service or scrape data at scale.

We may suspend or terminate access for breach of these Terms (see §11).

6. The nature of your acknowledgements

When you acknowledge an alert, CPC writes an immutable, append-only (WORM) evidence record capturing who/what/when, including a content hash, whether you re-authenticated, your signed name, and integrity signals such as IP address and device information.

You acknowledge and agree that:

• this record is your own professional record of the action you confirm having taken;
• the record is immutable by design and cannot be edited or, in general, deleted — corrections are made by adding new, versioned records, not by changing existing ones;
• the integrity signals (including IP/device) are captured deliberately to give the record evidential value;
• you must only acknowledge an alert when you have genuinely read and acted on it as your professional judgement requires.

How this data is handled (and the interaction between immutability and your erasure rights) is described in the Privacy Notice (see §9).

7. Availability and changes to the Service

• CPC is provided on an "as available" basis. During the pilot there is no service-level agreement (SLA) and no uptime, support-response, or availability guarantee.
• Because availability of safety-alert delivery can matter for patient safety, you must not rely on CPC as your sole means of receiving or acting on safety alerts. Maintain your own organisation's processes and continue to monitor official sources.
• We may modify, suspend, or discontinue any part of the Service at any time, including during the pilot. We will give reasonable notice of material changes where practicable via email and in-app notice 30 days prior.

8. Intellectual property

We (and our licensors) own the Service, its software, and branding. We grant you a limited, non-exclusive, non-transferable, revocable licence to use CPC for its intended professional purpose during the pilot. Content you author (e.g. CPD reflections, acknowledgement signed names) remains yours; you grant us the rights needed to host, process, and present it to operate the Service and produce your evidence records.

9. Data protection

We process personal data as described in the CPC Privacy Notice (cpc-app.co.uk/privacy), which forms part of these Terms. It explains what we collect (including acknowledgement WORM records with IP/device, GPhC number, ODS/site, CPD reflections, shift pulses, and consent events), our processors (Clerk, Neon, Vercel), data residency, retention, and your rights. Please read it before using CPC.

10. Disclaimers and limitation of liability

No warranty. To the fullest extent permitted by law, CPC is provided "as is" and "as available", without warranties of any kind (express or implied), including fitness for a particular purpose, accuracy, completeness, timeliness of alerts, or uninterrupted availability. We do not warrant that alert content delivered through CPC is complete, current, or error-free; the official source remains authoritative.

You remain responsible. CPC is a tool. You — the pharmacy professional — remain professionally and legally responsible for reading, interpreting, and acting on safety alerts and for patient safety. We are not responsible for clinical, professional, regulatory, or operational decisions you make, or fail to make, whether or not you recorded an acknowledgement in CPC.

Limitation of liability. To the fullest extent permitted by law, we are not liable for: indirect, special, or consequential loss; loss of profit, goodwill, or data; or any harm arising from your reliance on CPC as a substitute for your own judgement or official sources, from Service unavailability, or from alert delay/inaccuracy. Our total aggregate liability arising out of or in connection with the Service is limited to £100.

Nothing excluded that cannot be excluded. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

11. Suspension and termination

• You may stop using CPC and delete your account at any time, in the app, at Profile → "Delete account". This erases your personal and activity data and revokes your sign-in. Note that signed acknowledgement evidence and certain other records are retained as a legal/regulatory record (UK GDPR Art. 17(3)) — see the Privacy Notice (§9) for exactly what is erased and what is kept.
• We may suspend or terminate your access if you breach these Terms, are no longer eligible (§3), or where necessary to protect the Service, its users, or patient safety.
• Provisions that by their nature should survive termination (e.g. §6, §8, §10, §12) will survive.

12. Governing law and jurisdiction

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, subject to any mandatory rights you have under applicable law.

13. Contact

• General / account: support@neuronet.dev
• Security: security@neuronet.dev
• Data protection / privacy: dpo@neuronet.dev
• Provider entity / address: Neuronet Dev Ltd, London, United Kingdom